Refund policy
Nexus Gallery Return & Exchange Policy
At Nexus Gallery , we stand behind the premium quality of our acrylic prints. We want you to be completely thrilled with your art. If a piece doesn't perfectly fit your space or match your vision, we have you covered with a straightforward, stress-free return process.
🛍️ 30-Day Money-Back Guarantee
We offer a 100% Risk-Free, No-Questions-Asked 30-Day Return Policy. If for any reason you do not like your acrylic print or it does not work for your space, you can return it within 30 days of delivery for a full refund.
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Zero Cost to You: We will provide a pre-paid return shipping label at absolutely no cost to you.
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Full Refund: You will receive 100% of your money back, processed immediately to your original payment method once initiated.
📩 How to Start a Return
To start a return, please use the information on file from your Shopify order and follow these simple steps:
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Email Us: Send an email to orders@nexusgalleryart.com to start the process.
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Provide Your Info: Please include your Shopify order number or the email address you used to place the order so we can locate your account immediately.
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Ship Your Print: We will send you a pre-paid return shipping label. Simply print it out, attach it to your package, and send the print back to us.
🔄 Exchange Policy
To keep things as simple and efficient as possible, Nexus Gallery does not offer direct exchanges.
If you change your mind and want a different design, size, or style, the easiest way to handle it is to utilize our 30-day return policy. Simply email us at orders@nexusgalleryart.com to return your original acrylic print for a full refund. Once your refund is processed, you can immediately use those funds toward purchasing the new piece you want for your space.