Shipping policy

Nexus Gallery Shipping Policy

Thank you for visiting and shopping at Nexus Gallery. We are committed to ensuring your premium acrylic prints are produced to the highest standards and arrive safely at your doorstep. Below are the terms and conditions that constitute our Shipping Policy.

📦 Production & Processing Time

Every piece of art at Nexus Gallery is custom-made to order. Our premium acrylic prints require specialized printing, mounting, and curing processes to achieve their signature glass-like gloss and depth.

  • Processing Time: Please allow 1 to 2 weeks for your order to be meticulously printed, quality-checked, and safely packed before it is handed off to the shipping carrier.

  • Orders are not processed or shipped on weekends or holidays.

🚚 Shipping Rates & Delivery Estimates

We ship exclusively within the United States right now. Standard shipping is included in the price of each piece, with no additional shipping charge at checkout for eligible U.S. addresses.

  • Shipping Destination: United States only (Domestic).

  • Shipping Cost: Free standard shipping. No minimum order amount.

  • Estimated Transit Time: Once handed to the carrier, shipping typically takes 5 to 8 business days (and often less).

Total Estimated Timeline: From the moment you place your order to delivery at your door, you can generally expect your art to arrive within 2 to 3 weeks. You will receive a tracking number via email as soon as your order leaves our facility.

🚫 P.O. Boxes and APO/FPO Addresses

Because our gallery packaging is oversized (typically 18" x 25" x 2" or larger) and we primarily utilize private major carriers like FedEx, we cannot ship to P.O. Boxes or APO/FPO addresses. Please ensure you provide a valid, physical street address at checkout to avoid order delays or cancellations.

🔍 Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking number will typically become active within 24 hours of generation.

🛑 Damaged or Missing Shipments

Acrylic prints are premium, fragile goods, and we take extreme care in securely reinforcing our boxes. However, if a carrier mishandles your package and your art arrives damaged, we will replace it immediately.

  • Please inspect your package upon arrival. If the print is cracked, chipped, or damaged, take photos of both the damaged item and the outer packaging.

  • Email us at orders@nexusgalleryart.com within 5 days of delivery with your order number and the photos attached. We will fast-track an immediate replacement at no extra cost to you.